Currently, there are 3 known causes for this issue, assuming the software is properly pointed to the folder. Incompatible file format, insufficient permissions, and sometimes a file will not be recognized that was created/formatted by Philips or other brands. The most common issue, that causes dictations to not be visible on the Olympus DSS Player Pro Transcription Module R5, is due to read/write privileges. Follow the steps below to test the read/write privileges on the folder from the user login having issues.
- Navigate to the shared folder
- Right-click anywhere in the empty space in the folder and select New>Folder