When trying to play an audio file, I receive the following error: “An internal error occurred (SmAudio control).”

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Synopsis: When downloading files from a Philips LFH-9600 Digital Pocket Memo into the Philips SpeechExec Pro software, the following error occurs when trying to playback or transcribe the audio file: “An internal error occurred (SmAudio control).”

Question: What can I do to correct this issue?

Answer: There are several factors that can cause this error.  Follow the steps below to fix the issue and prevent it from happening again. 

To Play the File in Question

  1. 1. Upload the audio file back onto the Philips Digital Pocket Memo.  Once the file is back onto the device, press the EOL (End of Letter) button then download the file back into the Philips SpeechExec Pro software.  

To Prevent This Type of Error From Occurring Again

  1. If you are sending files to another person or working in an Author/Typist scenario, make sure that both the SpeechExec Pro Dictate and SpeechExec Pro Transcribe are the same Version and  Build.
  2. 2. Make sure that the SpeechExec Pro Dictate software sets the proper ‘State’ upon download.  To do this, go to Settings > DPM/DT Configuration > Downloaded Dictations > Set Transcription Pending state for all DPM files

Following these steps will ensure that you have configured the software properly.