Restoring a good copy of the user’s speech files will often resolve this issue.
The user cannot load due to Speech File corruption. The Speech File corruption can be caused by a number of things, including aggressive anti-virus software settings, power surges occurring as Dragon saves the speech files or low memory resources.
Restoring the user files often resolves this issue. There are two methods for restoring a user profile, automatically and manually. If an error still occurs after attempting both restore methods, please create new user files.
Please follow the steps below to automatically restore the user file for version 7, 8, 9 and 10: (without Roaming enabled)
- Launch Dragon Naturally Speaking.
- From the Dragon Bar click Naturally Speaking > Manage Users.
- Select the user file giving the error so it is highlighted.
- Click the Advanced button.
- Click on Restore.
- A user named(USER-NAME) Restored1 will be created.
- Close out of Manage Users.
- From the Dragon Bar click Naturally Speaking > Open Users.
- Select the restored user.
- Click on Open.
- The User should now load successfully.
Please follow the steps below to manually restore the user file for versions 4, 5, 6, 7, 8, 9, 10: (without Roaming enabled)
- Close Dragon Naturally Speaking before continuing.
- Navigate into the Users folder in the installation folder:
- C:ProgramDataNuanceNaturallySpeaking9Users (by default version 9.5 and version 10 running on Windows)
- C:Documents and SettingsAll UsersApplication DataNuanceNaturallySpeakingUsers (by default version 9 and 10)
- C:Documents and SettingsAll UsersApplication DataScanSoftNaturallySpeakingUsers (by default version 8)
- C:Documents and SettingsAll UsersApplication DataScanSoftNaturallySpeakingUsers (by default version 7.3)
- C:Program FilesDragonNaturallySpeakingUsers (by default version 7.0).
- C:Program FilesDragonNaturallySpeakingUsers (by default version 6).
- C:Program FilesDragon SystemsNaturallySpeakingUsers (by default version 5)
- C:NatSpeakUsers (by default version 4).
- In the Users folder, go into the Folder that corresponds to the user that is corrupt.
- Rename the current folder to old.
- Make a copy in the same location of the folder named “backup ‘.
- Then rename the folder called copy of backup to “current”.
- Reboot the machine and start Dragon. The User should now load successfully.
When the Roaming Profile option is enabled:
- Delete the local roaming user file. By default, the local roaming user file is located in the following directory (unless the local roaming user cache has been pointed to a different location in the Administrative settings:)
C:ProgramDataNuanceNaturallySpeaking10RoamingUsers[display name][username] (version 10 running on Windows).
C:ProgramDataNuanceNaturallySpeaking9RoamingUsers[display name][username] (version 9.5 running on Windows).
C:Documents and SettingsAll UsersApplication DataNuanceNaturallySpeaking9RoamingUsers[display name][username] (version 9).
C:Documents and SettingsAll UsersApplication DataNuanceNaturallySpeaking8RoamingUsers[username] (version 8).
The [display name] is the name defined for the Master Roaming User location.
The [username] is the name of the individual Roaming User.
After deleting the local roaming user file, try opening the user again. Dragon Naturally Speaking will download a new copy from the master roaming user location.
- If deleting the local roaming user file does not help, then the master roaming user file is corrupted. Delete the local roaming user files from the PCs on which that user has been opened. Then restore the user file to the master roaming user location from a server backup. If a server backup is not available, a new user profile will need to be created.
Source: Nuance Medical Tech Team; Tech Note Solution 12745