Problem: Your Dragon installation fails and you have misplaced your Dragon Naturally Speaking license information. Solution: We at eDist can help you with software however it is not possible for us to give out licenses unless special circumstances exist. For lost or missing serial numbers, please contact Nuance Customer Service directly at 1-800-654-1187 (United States only) or +1-978-977-2452 (International users). You will need to provide a copy of your proof of purchase for verification. Once they have that information, Nuance will then be able to provide you with a new serial number.