Meet Puff — eDist’s New AI Chat Agent for Faster, Smarter Support

Published on by eDist

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At eDist, we’re always looking for ways to make your support experience smoother and more efficient. That’s why we’re introducing Puff, our new AI-powered chat agent — yes, just like Puff the Magic Dragon.

Puff is built to answer common questions quickly and accurately, helping you and your customers get the support you need, without waiting in a queue.

Need Human Help? No Problem.

While Puff handles the basics, we know some issues need a human touch. If you ever want to speak with a support representative, just type one of the following commands in the chat. Any of these will immediately connect you to a member of our support team.

  • Agent
  • Live help
  • Talk to a person
  • I am a reseller
  • I am a VAR

Why Puff?

Puff allows us to respond faster, reduces wait times, and provides round-the-clock assistance. It’s one more way we’re streamlining support without sacrificing the personalized service you’ve come to expect from eDist.

Puff isn’t just a novelty. It’s a strategic upgrade to our support system, built using advanced chatbot tools. Here’s what that means for you:

Faster Response Times

Puff can instantly provide answers to frequently asked questions, no waiting, no ticket backlog.

24/7 Availability

Support shouldn’t stop when business hours do. Puff runs around the clock, so your team and your customers can get assistance anytime.

Consistent, Accurate Information

Puff pulls responses from a curated knowledge base, so you can trust the information is correct and up to date every time.

Smarter Routing

Using conversation tools, Puff knows when to escalate issues. It recognizes keywords and intent, like when a reseller needs help, and routes those chats straight to a human rep, without extra steps.

Improved Efficiency

By handling common and repetitive questions, Puff frees up our human support agents to focus on more complex issues. That means faster help for everyone.

Data-Driven Improvements

Every conversation Puff handles is tracked, giving us insights into support trends. This helps us continually improve both the chatbot and our broader support experience.

Questions? Feedback?

As we roll out Puff, your input is invaluable. If you have questions or want to share feedback, we’d love to hear from you.