Dragon 13 Professional Crashes in Microsoft Word and Outlook

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Dragon Crashes in Word and Outlook

When I use Dragon 13 Professional in Microsoft Word or Outlook, the program crashes. 

Environment

  • Windows 7, 8, 8.1, 10
  • Dragon 13 Professional/Legal
  • Word and Outlook Dragon add-ons enabled

Summary

If you’re using Dragon dictation in Microsoft Word or Microsoft Outlook, and the application crashes over and over again, it could be caused by a background API call. Specifically, Windows may be blocking Dragon’s ability to empty the “results” folder in the “App Data” directory.   

Resolution

  1. Exit Dragon.
  2. Open File Explorer and go to: C:\Users\<windowsusername>\AppData\Roaming\Nuance\NaturallySpeaking13\results.
  3. Delete all the files within the “results” folder—but don’t delete the folder itself.
  4. Open Dragon, and then try to dictate into Microsoft Word and/or Outlook.