Dragon 13 Professional Crashes in Microsoft Word and Outlook


Dragon Crashes in Word and Outlook

When I use Dragon 13 Professional in Microsoft Word or Outlook, the program crashes. 


  • Windows 7, 8, 8.1, 10
  • Dragon 13 Professional/Legal
  • Word and Outlook Dragon add-ons enabled


If you’re using Dragon dictation in Microsoft Word or Microsoft Outlook, and the application crashes over and over again, it could be caused by a background API call. Specifically, Windows may be blocking Dragon’s ability to empty the “results” folder in the “App Data” directory.   


  1. Exit Dragon.
  2. Open File Explorer and go to: C:\Users\<windowsusername>\AppData\Roaming\Nuance\NaturallySpeaking13\results.
  3. Delete all the files within the “results” folder—but don’t delete the folder itself.
  4. Open Dragon, and then try to dictate into Microsoft Word and/or Outlook.