Plan your rollout
Work out who will use DMO, how it fits their day, and what help they need to get started.
Help using Dragon Medical One
Dragon Medical One support and training in Canada
New to Dragon Medical One, need a refresher, or have a question? Whether you use it yourself or support a team, we can help you find training and the right support contact.
For you and your teamIndividual users, IT staff, and resellers
A place to askHelp finding the right support contact
Keep learningFrom your first steps to everyday use
Help that fits your day
Tell us where you’re getting stuck or what you’d like to learn. We’ll discuss the options available for your product and setup.
Training that fits your role
Ask about training for your own daily work, your IT team, or the customers you support.
Find the right help
Not sure who to contact? We can help you find the right reseller or product support team.
Build confidence over time
Talk through recurring questions and the parts of your daily routine where you’d like more practice.
Help for resellers
Help your team learn the product and answer the questions your customers ask.
Plan for changes
Ask about renewals, changes to your team, or the next steps as your needs grow.
One step at a time
From your first steps to everyday use
A little planning helps you get started, and you can keep asking questions as you learn.
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1
Plan
Tell us who will use DMO, which tools they use, and what they want to learn.
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2
Get started
Plan access, setup, and the first training steps with the people involved.
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3
Put it into practice
Build confidence using voice in your everyday documentation.
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4
Keep learning
Ask questions and revisit training as your work or team changes.
Tell us what you need help with
A few details help us find the right person to answer your question. Please don’t include patient information.
- Your organization and contact information
- Your reseller or purchasing contact, if applicable
- The users, workflow, or product area involved
- A clear description of the question or training goal
- No patient or sensitive health information
Want to learn more?
Explore the product or learn about helping customers as a reseller.
Explore Dragon Medical One
See what Dragon Medical One does and what to check before choosing it for yourself or your team.
View the Canadian overviewBecome a Canadian reseller
Find out what’s involved in becoming a reseller and supporting your customers.
Learn about becoming a resellerSupport and training FAQs
How to start and what to include when contacting eDist Canada.
Who should contact eDist Canada for support?
Anyone using Dragon Medical One in Canada is welcome to ask us where to get help, including individual users, clinic staff, IT teams, and resellers. The right support contact depends on your question and where you bought the product.
What kind of Dragon Medical One training is available?
Tell us what you’d like to learn, whether it’s for yourself, your team, or your customers. We’ll discuss available training and confirm the format, scope, and any costs.
Can eDist Canada help plan an organizational rollout?
Yes. Tell us about your users, applications, timeline, and IT contacts so we can help you plan setup and training.
What information should I include in a support request?
Tell us which product you use, what happened, and who is affected. Include your reseller or purchasing contact if you know it. Please leave patient information out of your message and any attachments.
What would you like help with?
Ask us about your own use of Dragon Medical One, training for your team, or support for a customer.